Weird Fish Ltd Reviews

4.8 Rating 173,345 Reviews

96 %

of reviewers recommend Weird Fish Ltd

4.8

Based on 173,345 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Weird Fish Ltd:

Our relaxed and easy-going clothes are designed to give you that forever weekend feeling.

Based in the heart of the rolling Cotswold hills our company believes in affordable, well-made and distinctive clothes that instantly become feel-good favourites.

Visit Website

Phone:

01242539535

Email:

retail@weirdfish.co.uk

Location:

Unit 15 Miller Court Severn Drive Tewkesbury Business Park
Tewkesbury
GL20 8DN

Weird Fish Ltd 5 star review on 23rd April 2025

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous service. I bought a fleece from Debenhams on the 15th December. Returned it on the 28th December and I have had no updates regarding it until 18th January today the refund has been declined with no reasoning. The return was made via their returns portal to weird fish. I now have to pay for an item I do not have. I also have another return in progress which was sent back on the 7th January, again no update what so ever. Absolutely shocking service and I am now required to provide proof of postage and return label when they provide the returns label. I will never shop with weird fish or Debenhams again.”

Helpful Report

Posted 3 months ago

“The parcel arrived 8 weeks late. I will never order from you again”

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Posted 3 months ago

“Purchased a jumper for my Husband as a Christmas present after one wear and a hand wash the front of the jumper has gone all bobbly!”

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Posted 3 months ago

“My order never arrived, enough said.”

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Posted 3 months ago

“Firstly I was really annoyed to receive a huge parcel containing 4items in size 14! A skirt-white blouse-black leggings -a hoodie! I ordered 3 t-shirts in size 18! I immediately tried to ring-waste of time! I then went online to a chat bot! And was told to take a picture! I was then told to take to a post office to send back!!!! The post office is 3 miles away-so 6 miles round trip!! Then I was told my items were out of stock!! I ordered and paid for them on the 23rd Dec and this was 10 days later so I was furious ! So I’m not a happy customer at all.”

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Posted 3 months ago

“Still waiting for a refund ??”

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Posted 3 months ago

“I ordered an item which never arrived. I had to chase twice for a refund.”

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Posted 3 months ago

“Returned a jumper as too big. WF acknowledged receiving jumper but 3 weeks later still trying to get a refund despite numerous messages and promises from WF”

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Posted 3 months ago

“I have returned my items and received a refund for only one of the items and not the other one.”

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Posted 3 months ago

“I had to return the jumper and purchase another smaller one but I have not received a refund and now have been told that the postcode on the proof of postage is wrong but it’s the same as on the returns label. Is this Weird Fish’s issue or Debenhams Whichever way I would like a refund!”

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Posted 3 months ago

“Size not matching the UK standard size I returned my order on 19 Dec 2024 and I am still waiting for the refund”

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Posted 3 months ago

“Never received”

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Posted 3 months ago

“Sent one shirt back on 14/12/24 and still waiting on a refund.”

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Posted 3 months ago

“I ordered several items in the sale which I never received. A couple of weeks later I received an email which appeared to indicate that I had returned the items and had been refunded for them. There was no explanation as to why I had not received the items. I did not re-order as I was so disappointed with the service I received.”

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Posted 3 months ago

“Wrong jumper arrived, had to gift it as Christmas present”

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Posted 3 months ago

“Original order placed late November 2024 for Christmas. Queried whereabouts on 18/12/24 and told lost. Reordered, but of course some items no longer available. Still no tracking details on this re-order (supposedly more than 3 weeks after despatch), I doubt if its going to show up either. But of course you're desperate for rating starts, so you're looking from my opinion even before I have the goods. So no, I am not satisfied and have no confidence in your service.”

Helpful Report

Posted 3 months ago

“Wrong size received and no returns label provided”

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Posted 3 months ago

“Hallo, Ich kann leider noch keine Bewertung abgeben da ich leider meine Bestellung (19.12.24)noch nicht bekommen habe. Ich habe zwar eine ordernummer bekommen kann diese aber bei dpd nicht finden. Ich gehe daher davon aus das ich wohl keine Ware mehr bekomme und das Geld weg ist. Echt abzocke...”

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Posted 3 months ago

“I was disappointed with my recent experience with this company. The materials of the clothes I purchased felt poor quality and did not meet my expectations, which led me to return the items. Unfortunately, the returns process was not as smooth as I’d hoped. Initially, the company refused to refund the delivery charge, despite the fact that this is a legal requirement under the Consumer Contracts Regulations 2014 for items returned within the cancellation period. While they did eventually agree to refund the delivery charge, it was framed as a “one-off,” which was frustrating given that it is a customer right, not a goodwill gesture. I appreciate that the issue was resolved in the end, but the overall experience left me disappointed. I’d recommend they review their policies and procedures to ensure a more transparent and customer-friendly process.”

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Posted 3 months ago

“Hi, I ordered my product on the02nd December and by the 22nd December, i had still not received any notification from you. I tried several times to contact you via call and email and nothing. Finally you came back and said the "Your order has been cancelled because we are unable to verify your information." on the 23rd December!!!!! It was a Christmas gift, Very poor communication from you guys. Not good at all. Very poor customer service, Regards Catriona”

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Posted 3 months ago

Weird Fish Ltd is rated 4.8 based on 173,345 reviews